Privacy and data protection

Fajee Privacy Policy — How your personal information is kept safe

Fajee believes data privacy is a right, not a privilege. Read this policy to understand exactly what we do — and do not do — with your information.

Last Updated: January 2026

1 Introduction

When you use the Fajee platform, you share certain information with us. This Privacy Policy ("Policy") explains what data we collect, how we use it, who we may share it with, and how we keep it secure.

By using Fajee, you are considered to have accepted this Privacy Policy. If you do not agree with this policy, we recommend that you discontinue using the platform.

This policy applies to the Fajee website, mobile app, and all related services. The policy has been written in English for the convenience of our Bangladeshi members.

This policy is built in line with international data protection standards. The data protection regulations of Fajee's licensing authority are also observed.

2 What information we collect

Fajee collects the following types of information:

Information Provided Directly by You
  • Identity information: full name, date of birth, nationality
  • Contact Details: mobile number, email address
  • Address: Current and permanent address
  • Identity documents: NID, passport, or other government-issued ID (for KYC)
  • Payment information: mobile banking number, card details (encrypted)
Automatically Collected Information
  • Device information: device type, operating system, browser version
  • Usage data: login times, gaming history, page visit patterns
  • Network information: IP address, ISP details, approximate location
  • Cookies and tracking data (see the cookies section below for details)
Data Type Reason for Collection Legal basis
Identity InformationAccount creation and KYCContractual Requirements
Payment InformationTransaction ProcessingContractual Requirements
Device and IPFraud PreventionLegitimate Interest
Gaming historyResponsible Gaming MonitoringLegal obligations
Cookies dataPlatform ImprovementConsent

3 How data is used

Fajee uses the information it collects for the following purposes:

  • Account creation, verification, and management
  • Deposit and withdrawal processing
  • Completing KYC and age verification
  • Compliance with Anti-Money Laundering (AML) regulations
  • Detecting fraud, abuse, and duplicate accounts
  • Responsible Gaming Monitoring and Support
  • Providing customer support
  • Platform improvement and bug fixes
  • Sending relevant offers and promotions (with your consent)

Fajee never sells or rents your information to third parties for marketing purposes.

4 Who your information may be shared with

In certain circumstances, Fajee may share limited data:

  • Payment Provider: Information necessary to complete transactions is shared with payment providers. These providers operate under their own privacy policies.
  • Game software providers: Limited technical data is required to deliver gaming services.
  • Licensing Authority: Data may need to be disclosed to fulfill legal obligations.
  • Law enforcement agencies: When required by court order or for the purposes of an investigation.
  • Anti-fraud organizations: Industry-wide data sharing to prevent fraud.

Your information is not shared with any party outside the list above without your explicit consent.

5 Data Protection Measures

Fajee uses multiple layers of security to protect your information:

  • 256-bit TLS encryption applied to all data transmissions
  • Stored passwords are encrypted using bcrypt hashing
  • Payment card data is processed in compliance with PCI-DSS standards
  • Regular security audits are conducted on our servers
  • Two-factor authentication is available for account access.
  • Automatic alerts for suspicious logins or transactions
  • Staff access to data is restricted on a need-to-know basis.

Please note that no transmission over the internet can be guaranteed completely secure. You are responsible for keeping your password and login credentials confidential.

6 Cookies and tracking technologies

Fajee uses cookies and similar technologies on its website and app. Types of cookies:

  • Essential cookies: Required for login sessions and platform security. Disabling these will prevent the platform from functioning properly.
  • Functional cookies: Remembers your preferences and settings.
  • Analytics cookies: Helps improve the platform. Not personally identifiable.
  • Marketing cookies: To show you relevant advertisements with your consent.

Cookies can be managed or removed through your browser settings.

7 How long data is retained

Fajee does not retain data beyond the period it is needed:

  • Active Account Data: retained until the account is closed
  • Transaction Records: minimum 5 years in accordance with AML regulations
  • KYC documents: as required by law
  • Gaming logs: retained for the period required for dispute resolution
  • Marketing data: deleted upon withdrawal of consent

Even after account closure, certain data must be retained for a defined period due to legal obligations.

8 Your data rights

As a Fajee member, you have certain important rights regarding your own data:

  • Right of access: You may request to know what information we hold about you.
  • Right to Rectification: Request to correct inaccurate or outdated information.
  • Right to erasure: Request for data deletion in specific circumstances.
  • Right to restrict processing: You may restrict how your data is used for specific purposes.
  • Right to Withdraw Consent: Withdraw marketing consent at any time.
  • Right to portability: A request to receive your data in a portable format.

To exercise these rights, contact the Fajee support team. Please note that due to legal obligations, some requests may not be fulfillable in full.

9 Child Protection

Fajee strictly enforces an 18+ policy. We do not knowingly collect personal information from anyone under the age of 18.

If we are notified that a minor's information is held on an account, that account will be closed immediately and the associated data deleted.

If there are minors in your household, please prevent them from accessing Fajee and keep your device and login credentials secure.

10 Third-Party Links and Services

The Fajee platform integrates third-party game providers and payment services. These parties operate under their own privacy policies.

Fajee is not responsible for the privacy practices of third parties. Please refer to the relevant organization's privacy policy to understand how they handle your data.

11 Privacy policy updates

Fajee may update this privacy policy from time to time. For significant changes, notice will be sent to your registered email or posted on the platform.

Continued use of the platform after any changes constitutes acceptance of the updated policy. The "Last Updated" date is always displayed at the top of the page.

12 Contact & Complaints

For any privacy-related questions, requests, or complaints, please reach out to the Fajee support team via live chat, email, or the account ticket system.

After a complaint is submitted, an initial response is typically provided within 72 hours. Complex cases may take longer.

You can reach us by email at: [email protected] — This is an informational address, not a clickable link.

How secure is your data at Fajee

Six layers of privacy protection

🔐

Encrypted transmission

Every data packet is transmitted with 256-bit TLS encryption, so no one can intercept your information in transit.

🚫

No sale of data

Fajee never sells or rents your information to third parties for marketing purposes. This is a core principle we stand by.

🛡️

Regular Security Audits

Third-party security experts conduct regular audits of Fajee's systems. Any vulnerabilities identified are addressed immediately.

👤

Restricted Access Policy

Staff access to your data is strictly controlled. Only those who need it can view specific information.

⚡

Commitment to prompt response

All data requests and complaints receive an initial response within 72 hours.

✅

International standards

Fajee handles your data in accordance with international data protection standards and the regulations of its licensing authority.

Your privacy rights

As a Fajee member, you have full control over your own information.

Right of Access

You may request to view what information we have on record about you.

Right to Rectification

Requests to correct inaccurate data can be submitted through the support team.

Right to Erasure

In certain circumstances, you may request that your data be deleted.

Withdrawal of Consent

Marketing consent can be withdrawn at any time via account settings or by contacting support.

Privacy FAQ

Never. Fajee does not sell or rent members' personal data to any third party for marketing purposes. This is a core part of our privacy commitment.

Partially. Marketing and optional data is deleted, but transaction records and KYC information must be retained for a defined period as required by AML regulations and other legal obligations.

Yes. You can opt out of marketing emails at any time via the "Unsubscribe" link at the bottom of any email or through your account notification settings. Emails related to essential service updates cannot be disabled.
🛡️

Play on a safe and trusted platform

Your data is secure at Fajee, payments are transparent, and games are fair. Join today.

বাংলা